Refund Policy
This policy details the refund conditions applicable to iziqrcode subscriptions. It supplements **Article 5 of the Terms of Service** on the right of withdrawal and does not affect the mandatory rights guaranteed to consumers residing in the European Union by Directive 2011/83/EU. *The French version of this policy prevails in case of divergence.*
11. Free trial period (Pro plan)
The Pro plan includes a 14-day free trial with no commitment and no credit card required. Since no payment is taken during this period, refunds are moot: if the trial doesn't suit you, you automatically return to the Free plan after 14 days, with no invoice and no action required.
We strongly recommend testing the service during this trial before any paid subscription.
22. 14-day right of withdrawal (B2C)
Under Directive 2011/83/EU and the Spanish consumer protection law (Real Decreto Legislativo 1/2007), a consumer client has 14 calendar days to exercise their right of withdrawal from the date of subscribing to a paid plan.
Important — Article 5 of the Terms : by requesting immediate access to and use of the Service upon subscription, the consumer client expressly waives this right of withdrawal in accordance with Article 16(m) of Directive 2011/83/EU. This waiver is explicitly presented at subscription time via a dedicated checkbox in the Stripe checkout.
The waiver is not requested during the free trial period, where no payment is taken.
Business customers (B2B subscriptions) do not benefit from the consumer-directive right of withdrawal.
33. Subscription renewals
Pro and Business subscriptions renew automatically at term (monthly or yearly). If you forget to cancel, the renewal triggers immediate billing.
Renewals do not give rise to automatic refunds: the 14-day withdrawal period applies only to the first subscription. For renewals, see the "Exceptional cases" section below.
You can cancel your subscription at any time from your account — cancellation takes effect at the end of the current period, with no additional fees.
44. Exceptional cases — goodwill refunds
Outside the withdrawal period, the Provider may grant a goodwill refund in the following cases:
- Billing error (double charge, wrong amount, plan billed not selected): systematic full refund.
- Major service outage that rendered iziqrcode unusable for more than 48 consecutive hours during the paid period: pro-rated refund on case-by-case review.
- Unwanted renewal reported within 7 days of the charge, provided no new resources have been created during that period: full refund at the discretion of support.
These refunds are not an entitlement but a commercial gesture.
55. Request procedure
For any refund request, write to [email protected] from the email associated with your account, specifying:
- The reason for the request (14-day withdrawal, billing error, outage, etc.) ;
- The invoice number concerned (visible in your billing area) ;
- Any element useful to study the case (error screenshot, dates of the outage, etc.).
Requests without a valid identifying email cannot be processed (protection against impersonation).
66. Processing time
Requests are processed within 7 business days of complete receipt. If accepted, the refund is issued by Stripe on the original payment method within an additional 3 to 10 banking days depending on your institution.
If a refund is denied with reasons, you may use the European Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr — or the competent courts under Article 11 of the Terms.